Shipping policy
Shipping Rates and Costs
All orders over $30.00 USD received from a U.S. State, FPO, APO, or U.S. Post Office Box are offered free shipping. If you select this option, we will ship your package at the least expensive rate available to us.
For orders under $30.00 USD, shipping rates are automatically calculated by our shipping providers at checkout, and are based on the weight of the items you’ve purchased and your distance from our store in North Bennington, Vermont. We do not charge a handling fee for any of the items we sell. The shipping costs are paid for by you, the customer, unless otherwise noted on specific items.
Shipping Methods and Delivery Times
Within the United States, we offer shipping via UPS and USPS. When shipping internationally, we offer UPS, USPS, and DHL. We are unable to offer shipping via other carriers due to a lack of local drop-off locations. Orders are guaranteed to ship within two business days, and delivery time is calculated and displayed by the shipping provider at the time of checkout. The shipping cutoff time is 12 pm, EST.
Missing or Lost Packages
Tracking information is provided to you via email as soon as we have printed your shipping label. If your package has not arrived within the time specified at checkout, please check the tracking information provided. If the package fails to arrive at your shipping address, the following links should be used to remedy this issue with the shipping provider:
If your package is returned to our store because of an incorrect address, we’re happy to correct the address and ship the order again. If this error was caused by us, we will pay for the new shipping charge. If the error was caused by you, we’ll send you an invoice for the new shipping charges before shipping the order again.
International Shipping
We currently ship to Canada, New Zealand, Australia, and the United Kingdom. We use UPS, USPS and DHL as our international carriers.
Please note that any international duties or local taxes are the responsibility of the package receiver.
About Our Packaging
You’ll notice that many of the items you’ve received are in plastic bags marked “compostable.” These bags are plant-based and are ASTM D6400 compliant. For more information about these bags and the standards they are manufactured to, please visit our supplier: https://elevatepackaging.com/composting-standards/
As much as practical, we attempt to reuse packaging material or repurpose other materials for use in our packaging. While we recognize that a reused box or old newspapers used for padding aren’t as professional-looking as new materials, it’s our belief that we should minimize demand for new, single use products in the world. We encourage you to reuse any of the materials shipped to you, and recycle what can’t be used again.